Privacy Policy

This Privacy Policy explains how Betrepublic, operated by Zentoria Limited, collects, uses, stores, and protects personal information belonging to visitors and registered account holders. It applies to all use of the website and any associated mobile application, and it covers the data practices connected to account registration, deposits and withdrawals, identity verification, customer support, and general browsing activity. By creating an account or otherwise using the platform, a person acknowledges that their personal information will be handled in accordance with the practices described below. This document is intended to be read alongside the site Terms & Conditions, which govern the wider relationship between the operator and its account holders.

Betrepublic is intended only for individuals who meet the legal minimum gambling age in their jurisdiction, which is 18 years or older in Canada. Personal information is not knowingly collected from anyone below this age, and any account found to belong to a minor will be closed and the associated data handled in line with applicable retention obligations. Age verification forms part of the identity checks described later in this policy.

Information We Collect

Betrepublic collects personal information at several stages of the customer relationship, starting with registration and continuing through gameplay, payments, and support interactions. The categories of information collected are limited to what is reasonably necessary to operate the account, meet legal and regulatory obligations, and provide customer support. Some information is provided directly, while other data is generated automatically through use of the site or app.

Where identity documents are requested as part of KYC checks, this typically includes a government-issued photo identification document, proof of residence, and proof of the payment method used on the account. These documents are generally reviewed within a short window after submission, and a player may be asked to complete verification within a set number of days of a request being issued. Failure to provide requested documentation within the specified period may result in restrictions on the account, including limits on withdrawals, until verification is completed.

How Personal Information Is Used

Personal information is used for a defined set of purposes connected to operating the platform safely and lawfully. These purposes include verifying the identity and age of account holders, processing deposits and withdrawals, preventing fraud and money laundering, complying with licensing and regulatory obligations, providing customer support, and monitoring account activity for signs of harmful play. Data may also be used to maintain records required under anti-money laundering (AML) obligations, including transaction and verification history.

Where a person has opted in to receive marketing communications, contact details may be used to send information about account-related updates or platform features. Marketing communications are sent only where consent has been given, and a person may withdraw that consent at any time through account settings or by contacting customer support. Withdrawing marketing consent does not affect the processing of data that is necessary for account operation, verification, or legal compliance.

Information gathered through gameplay and account activity, such as deposit patterns, session frequency, and time spent playing, may also be used to support responsible gaming tools. This can include triggering notifications related to time or spending limits, or flagging accounts for review where patterns suggest a need for additional player protection measures.

Cookies and Similar Technologies

Betrepublic uses cookies and similar tracking technologies to operate the website, remember preferences, and understand how the site and app are used. Cookies are small text files stored on a device when the site is visited, and they serve several distinct functions rather than a single purpose. Some cookies are strictly necessary for the site to function, such as those that keep a session active while logged in, while others support analytics or help tailor the experience based on prior interactions.

Most browsers allow cookies to be controlled or disabled through browser settings. Disabling essential cookies may affect the ability to log in or use certain account features, while disabling non-essential cookies is generally possible without affecting core functionality. Where required by applicable law, a cookie consent notice is presented on first visit, allowing preferences to be set before non-essential cookies are activated.

Sharing of Information with Third Parties

Personal information may be shared with certain categories of third parties where necessary to operate the platform or to meet legal obligations. This includes payment service providers who process deposits and withdrawals, identity verification providers who assist with KYC checks, regulatory or licensing authorities where disclosure is required, and technology providers who support the operation of the website, app, or underlying game content. Information is shared only to the extent necessary for these purposes, and third parties handling personal data are expected to apply appropriate safeguards.

Personal information is not sold to third parties for their own independent marketing purposes. Where data is transferred to a service provider located outside of the jurisdiction in which the operator is licensed, appropriate contractual and technical safeguards are applied to protect that information consistent with this policy. Certain disclosures may also be required in connection with fraud investigations, dispute resolution, or requests from law enforcement or regulatory bodies acting within their lawful authority.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this policy, including ongoing account operation, regulatory recordkeeping, and dispute resolution. Financial and verification records connected to AML obligations are generally retained for a period required under applicable regulatory standards, even after an account is closed. Where information is no longer needed for these purposes, it is deleted or anonymised in accordance with internal data retention practices.

Account holders who close their account or request deletion of their data should be aware that certain records may still need to be retained for a period to satisfy legal, regulatory, or dispute-resolution requirements. Where full deletion is not possible due to such obligations, the operator will restrict further use of the retained data beyond what is legally required.

Security of Personal Information

Betrepublic applies technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. This includes the use of SSL encryption for data transmitted between a user’s device and the platform, restricted internal access to personal data on a need-to-know basis, and independently tested systems supporting the fairness and security of games offered on the platform. While reasonable safeguards are in place, no system can guarantee absolute security, and account holders are encouraged to use strong, unique passwords and to keep login credentials confidential.

Account holders play a role in protecting their own information by avoiding the use of shared devices for account access where possible, logging out after each session, and promptly reporting any suspected unauthorised access to customer support. Multi-factor safeguards and identity checks may be applied at various points, particularly around withdrawal requests, to reduce the risk of fraudulent account access.

User Rights

Depending on applicable data protection law, account holders may have certain rights in relation to their personal information. These commonly include the right to request access to the personal data held about them, the right to request correction of inaccurate information, the right to request deletion of data subject to legal retention obligations, and the right to object to or restrict certain types of processing, such as marketing communications. Requests of this nature can generally be made by contacting customer support through the channels available on the platform.

Where a request cannot be fully actioned due to a legal or regulatory obligation, such as AML recordkeeping requirements, the reasons for this will be explained as part of the response. Verification of identity may be required before certain requests are processed, to ensure that personal data is only disclosed or altered at the request of the account holder themselves.

Responsible Gaming and Data Use

Data collected through account activity supports responsible gaming tools available on the platform, including deposit limits, session time limits, self-exclusion, and self-assessment features found in account settings. Monitoring of account activity for patterns associated with problem gambling is one of the purposes for which usage and financial data may be reviewed. Players are encouraged to use these tools proactively, and to seek independent support where gambling activity is causing concern, including through organisations that specialise in gambling-related support in Canada.

Age verification, carried out as part of the KYC process, also functions as a responsible gaming safeguard by helping to ensure that only individuals who meet the legal minimum age are able to hold an account and access real-money gambling products. This minimum age is 18 in Canada, and identity checks are designed to confirm this before withdrawals are processed.

Bonus-Related Data Handling

Where an account holder participates in bonus features governed by the site Terms & Conditions, certain activity data connected to that participation is processed as part of normal account monitoring. This includes tracking wagering progress toward requirements such as the 35x wagering requirement applied to deposit and bonus funds, or the 40x requirement applied to free spin winnings, along with monitoring of maximum bet limits while a bonus is active, currently set at C$10. Data connected to bonus eligibility, such as the deposit method used, is also processed, since certain methods, including Neteller, do not count toward some bonus offers under the applicable terms.

This processing is limited to what is necessary to administer bonus terms fairly and consistently across account holders and does not extend beyond the purposes described elsewhere in this policy. No additional consent beyond standard account terms is required for this processing, as it forms part of the core service being provided.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in data practices, legal requirements, or the services offered on the platform. Where changes are significant, reasonable efforts will be made to notify account holders, such as through an account notification or a notice on the website. Continued use of the platform after such changes take effect constitutes acceptance of the updated policy, though account holders are encouraged to review this page periodically.

Contact and Complaints

Questions about this Privacy Policy, or requests relating to personal information, can be directed to customer support through the live chat or email channels available on the platform, which operate on a continuous basis. Complaints regarding the handling of personal data will be reviewed through the same support channels, and where a complaint cannot be resolved directly, information about further escalation options may be provided depending on the applicable regulatory framework. Account holders with concerns about problem gambling are similarly encouraged to make use of the responsible gaming tools and support resources referenced in this policy, or to contact independent organisations offering confidential support to individuals in Canada affected by gambling-related harm.

For general information about how the platform operates, including account features and payment options, further detail is available on the main Betrepublic site.